Privacy Policy
Last updated 26 September 2026
1. Information we collect
We may collect your name, email address, phone number, delivery and billing details, order history, account information, customer-service messages, device and browser information, approximate location, cookie identifiers, and website activity. Payment providers process full payment credentials; we receive transaction references and payment status rather than complete card details.
2. How we use information
We use information to operate the store, process and deliver orders, provide customer support, prevent fraud, maintain security, comply with legal obligations, improve the website, and—with consent where required—send marketing communications.
3. Sharing and international transfers
We share only what is reasonably needed with service providers such as payment processors, couriers, website hosting, database, email, analytics, and professional advisers. Some providers may process information outside your country. We use appropriate contractual and operational protections where required.
4. Cookies
Necessary cookies support core features such as sign-in, cart, security, and preference storage. Optional analytics or marketing cookies are used only where implemented and permitted. You can choose “Necessary only” in our cookie notice and manage cookies in your browser.
5. Retention and security
We retain personal information only as long as reasonably required for orders, support, legal, accounting, fraud-prevention, and dispute purposes. We use reasonable technical and organisational safeguards, but no internet service can promise absolute security.
6. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or restriction of personal information, object to certain uses, withdraw consent, or opt out of marketing. Unsubscribe links are included in marketing emails.
7. Contact
Send privacy requests to hello@jofitness.ph. We may need to verify your identity before completing a request. Our handling of personal data is intended to comply with applicable requirements, including Hong Kong’s Personal Data (Privacy) Ordinance where relevant.